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About Us

 

Youth Volunteering Programme 

Do you enjoy working with others in a team? Do you want to develop new skills? Would you like to volunteer alongside NHS staff at one of London’s busiest hospitals?

We have an exciting opportunity for you to volunteer at Hammersmith Hospital in East Acton this summer as part of our Youth Volunteering Programme.

Working alongside Imperial College Healthcare NHS Trust, we have developed this role in support of the #iwill campaign for 16 to 25 year-olds.

If you can give a minimum of 30 hours during July and August 2018, apply now to join our team.

 

About the role

During the programme, you will be a welcoming and friendly face for patients at the hospital. By supporting patient activities and engagement, you will also improve the hospital experience for patients, develop new skills and gain experience in a variety of front-facing roles.

What will I do?

  • Spend time chatting with patients and visitors
  • Read with and/or play games with patients
  • Deliver meals and drinks to patients (does not include feeding or re-positioning)
  • Welcome patients and visitors to waiting areas
  • Help patient’s check-in for their appointments using electronic kiosks
  • Direct patients and visitors to areas of the hospital
  • Assist customers in some of our hospital retail outlets

What are we looking for?

  • A flexible approach and willingness to get stuck in to the role
  • The ability to work well with others in a diverse team
  • The ability to follow instructions and direction
  • A patient, calm, welcoming and friendly manner
  • The ability to communicate with members of the public, patients and other volunteers
  • The ability to communicate well face to face and by email
  • Ease and comfort within the hospital environment

What will I get?

  • A one-day hospital Core Training session
  • A dedicated Youth Volunteering Manager who will support you in your role
  • A volunteer uniform consisting of a purple polo shirt or shirt/blouse and jacket if you’re in a cold area
  • Reimbursement of out of pocket expenses in line with our policy to cover travel and refreshments
  • Awards and recognition for the time you volunteer
  • Invitation to an end of programme celebration event
  • Regular communications while you are volunteering
  • Ability to achieve the ASDAN short course qualification in volunteering

 

The Youth Volunteering Programme Summer 2018 starts on Monday 2 July and ends on Friday 24 August.

To apply for the Youth Volunteering Programme, click here.

Applications close on Monday 14 May.

We will also be offering further opportunities for young people to volunteer from September 2018. Please keep an eye on this page for programme updates.

 

 

 

 

 

 

 

 

Make a Difference Volunteering Awards

Volunteers are a valued part of our NHS family and play an essential role in helping our hospitals do more for patients in our care across the Trust.

That’s why we want to recognise the many volunteers who have gone above and beyond to provide an outstanding contribution through our new Make a Difference Volunteering Awards.

Final Proof Make a Difference Logo 10Mar14

These awards recognise the positive achievements and behaviours demonstrated by our volunteers in line with the Trust’s four values: Kind, Aspirational, Expert and Collaborative.

Every volunteer who wins an award will receive a Make a Difference certificate and a pin badge displaying the award category.

If you are a member of staff or a volunteer at the Trust, you can nominate a volunteer to be presented with a Make a Difference Volunteering Award.

The four awards are:

Kind

The Kind award recognises those volunteers who always introduce themselves, have a smile on their face, step in to help, make time for meaningful interactions and show real empathy with our patients and staff. Perhaps you know that one volunteer who always goes above and beyond to show real kindness to your patients?

Aspirational

The Aspirational award is all about those volunteers who put themselves forward. They are that role model for new volunteers (and staff), they share thoughtful ideas and feedback about improving our services. They are the volunteers who really champions our volunteers and the work of the Trust, they are out there in their volunteer uniform promoting the NHS and volunteering in the local community.

Expert

Those volunteers who demonstrate our Expert value are those with a thirst to further their knowledge and skills to be the best volunteer they can be. They are the volunteers who are first to sign up for training, who read the CQC reports and keep themselves up to date with news from around the Trust. They are actively involved in improvement projects within the team.

Collaborative

Volunteers who embody our Collaborative value have quickly built relationships with the staff and other volunteers in their team. They take an active interest in their colleagues and are sure to keep them informed about changes in the team, share information from patients and other parts of the hospital. When things change they take the initiative to inform the people who need to know in their team and wider.

To nominate a volunteer, click here.

For additional guidance on nominating volunteers, click here.

 

 

 

Meet the team: Shehan Hettiaratchy

 

shehan hettiaratchy1The first episode of Hospital showed our health service at its best: dedicated, passionate staff demonstrating their professionalism during a major crisis.

We saw how all the staff pull together in the aftermath of a major incident like the Westminster attack. Whether they’re a surgeon performing a life-saving operation or a hospital porter helping free up beds, everyone plays a vital part in making sure patients get the best care possible.

Shehan Hettiaratchy, Major Trauma Director and Lead Surgeon at the Trust, is one of these people. He played a prominent role in the episode and we saw him responding to the initial influx of patients and later treating Stephen, who was visiting London with his wife, Cara, when they were struck by the perpetrator’s vehicle.

Shehan spoke to the charity about the attack, the benefits of programmes like Hospital and the charity’s support for the A&E department.

“We’d been expecting a terrorist attack in the UK for 6 months and assumed London had to be one of the most likely targets,” he said. “It arrived and then you then switch into a well-rehearsed plan and that worked very well.”

“We have a major incident plan; we’d been rehearsing for having a far greater number of casualties than this. We prepare by practicing scenarios, practicing the pathways and practicing how we respond.”

The episode showed the plan in action, with Lesley Powls, site director at St Mary’s, donning the major incident hi-vis jacket (which she’s done twice more since the attack) and A&E staff scrambling to make sure beds were free and all non-essential treatment postponed.

“Everyone performed really well, it was all very smooth, very slick and I think they performed how I’d expect them to given the professionalism that exists within our centre, all the trauma centres around the country and the NHS in general.”

Shehan has nothing but praise for the show and the way it offers a down to earth, realistic portray of the Trust.

“I think programmes like Hospital are really important. I quite like the way the production company have been very understated throughout and I think this was an episode where they could have overblown it and they haven’t. They’ve kept it simple, very understated, they’ve focused on patients and that’s why it’s a very powerful bit of television.”

“What I like about Hospital is that it tells the truth. It also challenges the public; what would they do? There are important discussions to be had about how we fund the NHS, what kind of healthcare we want and as a society we haven’t had those yet and we need to do that.”

Accident and emergency SMHThe A&E department provides a crucial service and we’ve been proud to support it in recent years. Notable improvements funded by the charity include a £3.5 million upgrade, resulting in increased capacity, and our Major Trauma Appeal which raised £1 for the major trauma centre that played such a key role in the episode.

The appeal paid for a Belmont Rapid Infuser, equipment which allows staff to quickly transfuse blood and fluids into patients at high volumes, much faster than was previously possible.

“It’s a really important bit of equipment,” said Hettiaratchy. “We get a lot of people in our trauma centre who have had penetrative trauma, particularly from knife cuts, a real problem in this part of London. We have a large number of people who rapidly need to have blood volume replacement.”

“We saw that with some of our casualties from the Westminster bridge incident and I think the Belmont Rapid Infuser really makes a big difference to what we can deliver quickly. It’s state of the art and that’s where we want to be.”

Because of the high volume of stabbings seen at the hospital, we partnered with the charity Redthread to tackle youth violence in London.

The programme helps young people involved in violence to turn their lives around by connecting them with youth workers while they’ve recovering in hospital.

“It’s been a really good initiative,” said Shehan. “We have a real problem with knife crime among adolescents and it’s really important for Redthread to intervene.”

“We often get people who’ve been stabbed once come back in again and often when they come back in, they’re dead. If we can break that cycle and break into their mindset and change their behaviour and change what people do to each other then it’s good. Prevention is always better than any kind of cure.”

“We’re massively appreciative of everything the charity has done for us. The fact that the stuff you’ve provided is being used on a daily basis, that goes to show that it’s money well spent. It’s made a big impact.”

We’re proud to support the incredible staff at the St Mary’s A&E department and will continue to do so. If you’d like to get involved and show your support to those who deal with some of London’s worst crises, please visit our fundraising page to find out how you can donate, take part in one of our regular fundraising events or organise your own. 100% of the money raised by the charity goes back to improving patient care around the Trust.

You can read more about our work to support the St Mary’s A&E department here.

 

 

 

ASDANASDAN RegisteredCentre logo colour web

Imperial Health Charity has partnered with ASDAN to support participants within our Youth Volunteering Programme. This allows you to reflect on the volunteering that you undertake and recognise the skills that you gain from volunteering.

The ASDAN accreditation is built into the Youth Volunteering Programme as an easy way to capture, record and recognise the volunteering that you do within our hospitals. There are challenges to help you plan and review your volunteering within the hospitals through activity logs and reflect on what you gain from this experience and how you can use the skills developed.

The programme is split into three modules:

Getting ready to volunteer: You are starting out on your volunteering experience with us, this part helps you to start to think about volunteering, what’s involved when volunteering, types of skills that you might require for your role and how you will gain the most from this experience

Your volunteering experience: This is the opportunity to reflect on your volunteering experience, record the types of things that you have been involved in, what you most enjoyed, any challenges and what you have gained from volunteering with us.

Making the most of volunteering: You are now at the end of the volunteering experience and this is the time for you to reflect on volunteering with us. This is a chance for you to start thinking about the future and how you use the skills you have gained and what your next volunteering experience will be.

Next steps:

When you join the Youth Volunteering Programme, you will be asked to express an interest in undertaking the award. Once you have been selected for the Programme, we will then get you signed up, registered and issued with an award handbook.

You will be supported through this by the centre co-ordinator as you progress with the volunteering and award. Once you have completed the award, you will be given the chance to be formally presented with the award and celebrate your volunteering experience.  

Any questions, please do contact volunteering@imperialcharity.org.uk

 

 

 

 

 

Current volunteering opportunities 

Please note that we can only accept volunteers aged 18 and over who are able to commit to at least the minimum length of time as shown on the role description, this is usually six months.

For enquiries relating to work experience at our hospitals please visit the NHS Trust’s website: www.imperial.nhs.uk/careers/our-roles/work-experience

Charing Cross Hospital

Shop Volunteer: Friend of Charing Cross Hospital

We are looking for people to join a friendly and tight-knit team of volunteers serving members of the public, staff and visitors within the hospital outlet situated at Charing Cross Hospital. You’ll provide outstanding and empathetic customer service with a patient, calm and friendly manner. You’ll be proficient in, or willing to learn, to process payments using a till. There will also be opportunities to help fundraise too!

Location: Charing Cross Hospital, Fulham Palace Road, London (W6 8RF)

Hours: Ideally we are looking for individuals who can volunteer at least once a week on a weekday, either from 10:00-13.00 or 13.00-16.00.

Commitment: We ask volunteers to commit to a minimum of six months with us initially.

What are the main tasks?

  • To serve customers a range of products from the hospital, carrying out regular audits of sell-by-dates
  • You’ll need to be able to replenish stock, which may involve lifting and carrying. You must be physically fit to be able to do so
  • Handling and counting cash
  • Assistance with basic housekeeping tasks to ensure smooth running of the shop 
  • Ad hoc support with fundraising activities and charitable events from time to time

What will you get out of it?

You’ll be volunteering with a close-knit, friendly and welcoming team who are wholly committed to helping patients and visitors. This role will also provide any volunteer with experience in a hands-on customer service role, and the opportunity to gain new skills supporting one of the busiest parts of the hospital. 

In line with our volunteer expenses policy, we’ll reimburse out of pocket expenses for travel and refreshments. 

How to apply

Download the role description and apply here.

Selection and Appointment Process

  • We will review and shortlist all applications received, applicants who meet what we are looking for will be invited to interview with a representative from the Friends of Charing Cross.
  • Interviews will take place to give us a chance to meet potential new volunteers and for them to meet us and see what we do. Roles will be offered to suitable applicants.
  • The Volunteering Department will take up two satisfactory references, which we require prior to any new volunteer starting with us. Upon receipt of those, the Volunteering Department will arrange for you to attend an induction ahead of your start date with us.

Training provided

  • All volunteers receive a one day hospital induction.
  • Important safety topics are also provided via our e-learning platform for volunteers to complete during their first three months with us.

 

 

Patient Activities Volunteer: Neuro-rehabilitation Unit

We are looking for friendly, enthusiastic people to join a team of volunteers providing activities for patients recovering from neurological conditions and brain injuries. You’ll provide companionship and sources of entertainment, such as games, art, music and discussions, with a calm and friendly manner, to help improve the leisure time and enrich the experience of patients at the weekends.

Location: Charing Cross Hospital, Fulham Palace Road, London, W6 8RF

Hours: Ideally, we are looking for individuals who can volunteer on a Saturday or Sunday either once a week or every other week for a two hour shift from 11:00-13:00

Commitment: We ask volunteers to commit to a minimum of six months with us initially.

What are the main tasks?

  • To set up and run activities i.e. music groups, art groups, film groups etc.
  • Talk to patients and discuss current affairs or topical news events
  • Play board or card games with patients
  • Read to patients
  • Take patients to the cafes/shops within the hospital 
  • Encourage patients to interact with each other in a group setting
  • Engage patients in other leisure activities of their choosing

What will you get out of it?

You’ll be volunteering on a rehabilitation unit with a team of specialist therapists. Volunteers will gain an understanding of neurological conditions and the techniques used to help recovering patients return to their day to day lives. This role will help volunteers to develop communication and interpersonal skills as well gain an insight into learning and development in a rehab setting. You will receive training, support from a dedicated Volunteering Manager and clinical staff, and a huge amount of satisfaction from giving back to your local community. In line with our volunteer expenses policy, we’ll reimburse out of pocket expenses for travel and refreshments. 

How to apply

Download the role description and apply here.

Selection and Appointment Process

  • We will review and shortlist all applications received, applicants who meet what we are looking for will be invited to a Selection Event, where interviews will take place. This gives us a chance to meet potential new volunteers and for them to meet us and see what we do. Roles will be offered to suitable applicants.
  • The Volunteering Department will take up two satisfactory references, which we require prior to any new volunteer starting with us. Upon receipt of those, and receipt of a satisfactory DBS disclosure, the Volunteering Department will arrange for you to attend a Core Training session, ahead of your start date with us.

What we provide for volunteers

  • A one-day hospital Core Training session
  • Specific in-role training and guidance provided by the Therapy team as part of your first three months in the role
  • A dedicated Volunteering Manager who will support you in your role
  • A volunteer uniform consisting of a purple polo shirt or shirt/blouse
  • Reimbursement of out of pocket expenses in line with our policy to cover travel and refreshments
  • Awards recognising your service as a volunteer
  • Invitations to our volunteer thank you social events
  • A quarterly Volunteering Newsletter

 

 

St Mary's Hospital

Outpatients Café Volunteer

We are seeking volunteers to provide outstanding customer service whilst serving visitors a range of refreshments from the hospital’s popular Outpatients Department Café. With a patient, calm and friendly manner, you’ll assist visitors to the site in an empathetic and helpful way. You’ll be proficient in handling cash, with prior experience in providing customer service in a retail or catering capacity. There will also be opportunities to help fundraise too!

Location: Main Outpatients Building, St Mary's Hospital (W2 1NY).

Hours: Ideally we are looking for individuals who can volunteer at least once a week on a weekday, either from 09:00-13.00 or 13.00-17.00.

Commitment: We ask volunteers to commit to a minimum of six months with us initially.

What are the main tasks?

  • To serve hot and cold drinks, sandwiches and other items stocked in the café, carrying out regular audits of sell-by-dates
  • You’ll need to be able to replenish stock, which may involve lifting and carrying. You must be physically fit to be able to do so
  • Handling and counting cash
  • Assistance with basic housekeeping tasks to ensure smooth running of the café
  • Ad hoc support with fundraising activities and charitable events from time to time

What will you get out of it?

You’ll be volunteering with a close-knit, friendly and welcoming team who are wholly committed to helping patients and visitors. This will also provide any volunteer with experience in a hands-on customer service role, and the opportunity to gain new skills in a busy and thriving area of the hospital.

In line with our volunteer expenses policy, we’ll reimburse out of pocket expenses for travel and refreshments.

How to apply

Selection and Appointment Process

  • We will review and shortlist all applications received, applicants who meet what we are looking for will be invited to interview.
  • Interviews will take place to give us a chance to meet potential new volunteers and for them to meet us and see what we do. Roles will be offered to suitable applicants
  • The Volunteering Department will take up two satisfactory references, which we require prior to any new volunteer starting with us. Upon receipt of those, the Volunteering Department will arrange for you to attend an induction ahead of your start date with us.


Training provided

  • All volunteers receive a one day hospital induction.
  • Important safety topics are also provided via our e-learning platform for volunteers to complete during their first three months with us.

 

 

Hammersmith Hospital

Shop Volunteer: Friends of Hammersmith Hospital

We are looking for someone to join a friendly and tight-knit team of volunteers serving members of the public, members of staff and other visitors within the three hospital outlets situated at Hammersmith Hospital. You’ll provide outstanding and empathetic customer service with a patient, calm and friendly manner from one of the most thriving areas of the hospital site. You’ll be proficient in or willing to learn to process payments using a till. There will also be opportunities to help fundraise too!
 
Location: Hammersmith Hospital, Du Cane Road, London (W12 0HS)
 
Hours: Ideally we are looking for individuals who can volunteer at least once a week on a weekday, either from 09:00-13.00 or 13.00-17.00.
 
Commitment: We ask volunteers to commit to a minimum of six months with us initially.
 
What are the main tasks
•To serve customers a range of products from the hospital, carrying out regular audits of sell-by-dates
•You’ll need to be able to replenish stock, which may involve lifting and carrying. You must be physically fit to be able to do so
•Handling and counting cash
•Assistance with basic housekeeping tasks to ensure smooth running of the shop 
•Ad hoc support with fundraising activities and charitable events from time to time
 
What will you get out of it
You’ll be volunteering with a close-knit, friendly and welcoming team who are wholly committed to helping patients and visitors. This role will also provide any volunteer with experience in a hands-on customer service role, and the opportunity to gain new skills supporting one of the busiest parts of the hospital. 
In line with our volunteer expenses policy, we’ll reimburse out of pocket expenses for travel and refreshments. 
 
How to apply
Download the role description and apply here.
 
Selection and Appointment Process
•We will review and shortlist all applications received, applicants who meet what we are looking for will be invited to interview.
•Interviews will take place to give us a chance to meet potential new volunteers and for them to meet us and see what we do. Roles will be offered to suitable applicants.
•The Volunteering Department will take up two satisfactory references, which we require prior to any new volunteer starting with us. Upon receipt of those, the Volunteering Department will arrange for you to attend an induction ahead of your start date with us.
 
Training provided
•All volunteers receive a one day hospital induction.
•Important safety topics are also provided via our e-learning platform for volunteers to complete during their first three months with us.

 

We are looking for people to join a friendly and tight-knit team of volunteers serving members of the public, staff and visitors within the hospital outlet situated at Charing Cross Hospital. You’ll provide outstanding and empathetic customer service with a patient, calm and friendly manner. You’ll be proficient in, or willing to learn, to process payments using a till. There will also be opportunities to help fundraise too!

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