Covid-19: our impact

2020 has been an incredibly challenging year for the whole country – and the most extraordinary time in the history of the NHS. So much has changed. Not least in our hospitals, where our remarkable NHS colleagues have fought Covid-19 on the front line – and in doing so, saved countless lives.
 
But there are also many others who have played an important role in supporting our hospitals through this unprecedented time: the hundreds of volunteers who delivered emergency supplies to NHS staff; the local businesses and community groups who donated food and drink to the front line; and the thousands of donors and fundraisers whose generosity and goodwill enabled us to provide an effective crisis response at the peak of the pandemic.
 
During this challenging time, we’ve channelled this outpouring of kindness into vital wellbeing support for NHS staff and an even better hospital experience for thousands of patients – as well as ensuring we’re ready to help our hospitals in the future, whatever the coming months may bring.
 
Scroll down to see how our Covid-19 response has made a real difference to NHS staff and patients. And if you'd like to read more, click here.
 
 
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At the peak of the pandemic, Imperial College Healthcare was among the busiest NHS trusts in England, treating more than 1,900 patients with Covid-19 between March and August 2020.

Responding to this extraordinary challenge required a dramatic reorganisation of services and staff. Within a few weeks, the Trust doubled its intensive care bed capacity and redeployed hundreds of staff members to new roles.

 

 
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In responding to this fast-moving situation, we set out to provide additional support in two key areas: improving the wellbeing of NHS staff and enhancing the hospital experience for the most vulnerable patients.

This was made possible thanks to the incredible generosity and kindness of our many donors, fundraisers and supporters, who helped us raise more than £3 million for our Covid-19 Relief Fund in just a few months. The remarkable response to our fundraising appeal enabled us to provide urgent support for staff and patients as the pandemic reached its peak, as well as helping our hospitals recover and rebuild for the long term.

 
 
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For hard-working hospital staff facing the most extreme pressure, we were able to provide urgent assistance on the front line as the crisis reached its peak.

Generous donations from our supporters enabled us to fund extra counselling, improved staff rest areas, a free hairdressing service and urgent support for bereaved families.

 
 
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While NHS staff worked round the clock to provide outstanding care for patients, we helped to make their time in hospital as comfortable as possible.

Throughout the peak of the pandemic, we supported a range of projects to enhance the hospital experience for patients and their families, including ‘virtual visiting’ tablet devices, faster free wifi, arts activities and workshops, care packs for patients at the bedside and emergency hardship grants to help families struggling financially due to the impact of a loved one’s time in hospital.

 
 
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Our staff and volunteers helped to provide vital support to patients and NHS staff working on the front line during the pandemic, with more than 350 people stepping forward to support our emergency response.

Between March and August, our Crisis Response Volunteers helped to keep NHS workers supplied with food and drink, ran three pop-up shops entirely free for NHS staff, delivered patients’ belongings sent in from home and advised visitors on critical hand hygiene and health and safety guidance.

Without their enormous contribution, we would not have been able to provide this essential support to our hospitals.

 
 
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We'd like to say a huge thank you to everyone who has supported us so far this year. The generosity and kindness of our many donors, fundraisers, volunteers and community partners has enabled us to provide urgent support when our hospitals needed it the most.
 
If you'd like to read more about the impact we've made through our Covid-19 response, click here.