Volunteers’ Week – thank you A&E volunteers

Volunteers’ Week – thank you A&E volunteers

31 May 2022

This week we’re celebrating Volunteers’ Week (1-7 June) – a nationwide celebration of the enormous contribution that volunteers make to support worthy causes across the country. To mark Volunteers’ Week, we spoke to Joyce Hughes, A&E Reception Supervisor at Charing Cross Hospital. Joyce works with a number of volunteers in the department and has seen first-hand the huge difference they make to patients and NHS staff.

Working in A&E can be incredibly challenging. As a Reception Supervisor, I work closely with patients to work out their condition and how they can be supported in the best way possible. In such a busy environment, our team needs to work together to provide an exceptional service. One of the ways we do this is through having hospital volunteers in the department.

Volunteers have been invaluable. They assist in greeting patients at the doors, directing them to where they need to be and making them comfortable while they wait. Their friendly and welcoming nature helps put our patients at ease. They are always willing to help and will go out of their way to make sure our patients have everything they need. These small acts of kindness go a long way in making a patient’s experience as positive as it can be.

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Volunteers also help relieve pressure on NHS staff. Their assistance with greeting and guiding patients is key to making a great service. Their enthusiasm and interest in keeping patients occupied means our staff can work on getting the patients discharged as quickly as possible.

Thank you to all the exceptional volunteers who provide such a wonderful service for our hospitals. We’re so grateful to have you as part of our team!

You can find out more about how we’re helping our hospitals by reading our latest volunteering strategy report here.