Retired Trust staff return to help patients as volunteers

Retired Trust staff return to help patients as volunteers

07 July 2026

Rufina spent 45 years as a nurse, and 18 years working for the NHS as a sister in the gynaecology department at St Mary’s Hospital.

After retiring, Rufina decided to apply to be a volunteer, keen to support patients in a different way.
She started as a Patient Activities Volunteer on John Humphrey ward and then moved to gynaecology outpatients.

She said: “I came back to continue my career and do a bit more for patients, because I saw the needs of everyone, especially in the gynae department.

“Sometimes I can see myself in patients. I will reach an age where I will be hanging around the hospital. It might not be now, but soon. No one is exempted.”

In September 2025, her husband Romulo joined as a volunteer after 17 years working as a porter and receptionist at the Western Eye Hospital.

Romulo also started in John Humphrey ward serving meals, but after a few shifts asked to be moved to the main reception in Hammersmith Hospital.

He said: “I realised in this hospital, it's very difficult to find some of the areas. Most of the patients lose their sense of direction.

“Maybe they’re tense or worried about their appointments. So at least I can help them in a small way.”

While volunteering, Rufina (above) has encouraged her friends and their children to apply to volunteer to develop their language skills or grow in confidence.

She said: “There's no limit on age. As long as you're willing, they can put you somewhere, even once a month, once a week. It's entirely up to you.”

“We're so happy. We'll keep recruiting, and we hope to volunteer for as long as we can.”

Want to support our hospitals? Apply to become a volunteer today.