Celebrating a very special Volunteers’ Week

02 June 2021

Celebrating a very special Volunteers’ Week
During a difficult year our Crisis Response Volunteers have gone above and beyond to support staff and patients at our hospitals. That’s why we’re celebrating their outstanding contribution as we mark a very special Volunteers’ Week. Below you can read the personal stories of three of our remarkable volunteers – Ami, Massimo and Mark – to find out how they’ve been stepping up to help our hospitals do more.
Mealtime Support Volunteer Ami at Charing Cross Hospital:
  • What made you want to become a volunteer?

During the pandemic I wanted to help as much I could. When I saw this opportunity to volunteer, I knew I had to sign up so I could help to make the work of NHS staff a little bit easier.

  • What are your main duties as a volunteer?

My main duties as a volunteer are to ensure patients and visitors are using hand sanitizer correctly when they arrive at the hospital entrances. I also serve meals to patients at lunch and dinner times on different wards.

  • What's been the most memorable moment in your role at Charing Cross Hospital?

My most memorable moment has been as a Mealtime Support Volunteer. Once, when I was taking patients' food orders, one gentleman was so jolly and happy just to see a new face. He spoke to me and assured me that, as a volunteer, even the smallest roles can help people and make a real difference.

Vaccination Hub Volunteer Massimo at St Mary’s Hospital:
  • How did you get into volunteering at St Mary’s Hospital?

With the introduction of working from home and not being able to travel for work I had the opportunity to better organise my time, and I started to look around for an opportunity to volunteer and do something useful in my spare time. I live very close to St Mary’s Hospital and walking to the station I noticed the banner advertising volunteering roles, so I decided it was a good opportunity to apply - and here I am!

  • What is your role?

I mainly volunteer in the staff vaccination hub, welcoming people and helping to manage the registration process.

  • Why do you like volunteering here?

I like doing something useful for the community. The Trust is a great organisation and all the staff are very welcoming – they make you feel at ease.​​​​​​​​​​​​​​

Vaccination Hub Volunteer Mark at Hammersmith Hospital:
  • Why did you apply to become a volunteer?

​​​​​​​​​​​​​​​​​​​​​I have been so impressed by the dedication of everyone working at the NHS throughout the pandemic and wanted to play a small part to help.  Last year I volunteered as a 'first responder' for the UK Royal Voluntary Service, delivering food and medicines to vulnerable people unable to leave their homes during the pandemic. Following emergency eye surgery to repair a detached retina in my left eye last October, I was very thankful and decided to focus on securing a volunteering opportunity with the NHS. The roll-out of the vaccine programme at the beginning of this year provided an ideal opportunity as I discovered that a number of local hospitals were looking for volunteers.​​​​​​​

  • How do you support staff and patients at Hammersmith Hospital?

​​​​​​​​​​​​​​​​​​​​​Since February of this year, I have volunteered in the vaccine clinic, registering and delivering lateral flow kits to hospital staff and welcoming and directing patients through the hospital.  In the weeks ahead I will also be supporting patients in one of the renal wards.​​​​​​​

  • What’s your favourite thing about being a volunteer?

​​​​​​​​​​​​​​​​​​​​​All the staff I have met at the hospital have been kind, patient and welcoming. This has made volunteering at the hospital a great pleasure.​​​​​​​