Volunteers for Imperial Health Charity play an integral part in enabling us to help Imperial College Healthcare NHS Trust provide excellent care to our patients.
So that you are safe, happy and engaged in activity appropriate for your role we ask that you read and sign this agreement to confirm understanding of our expectations of you and what you can expect from us.
This is a good faith agreement made between you and Imperial Health Charity on the basis you are a volunteer, not an employee and give your time freely for the benefit of our organisation. If you or we wish to end this volunteer agreement, this can be done at any time.
What you can expect from Imperial Health Charity:
- A named member of staff as a main point of contact who will support you, manage your tasks, answer questions and provide help when you need it
- Regular contact and support from staff within the Volunteering Department, including a dedicated Hospital Volunteering Team based at your main hospital site (which would include contact from us if you are absent from your role)
- An official volunteer uniform to wear whilst volunteering
- Core Training and ongoing role-specific guidance, support and training
- Refresher training courses and additional training opportunities, along with insurance cover to ensure you have a quality, safe and happy experience volunteering with us
- An opportunity to feed back about your experience volunteering with us
- To be treated equally and without discrimination
- For any issues, problems or concerns you face whilst volunteering to be addressed and resolved fairly
- Recognition for your contribution as a volunteer
- Reimbursement of out of pocket expenses, in accordance with our volunteer expenses policy
- Opportunities to socialise and meet other volunteers and staff
What we expect from you as a volunteer:
- Follow our Code of Behaviour, as contained in the Green Card, at all times
- Support Imperial Health Charity, our hospitals and our partners by carrying out your volunteer role to the best of your ability within the boundaries of the Role Description, organisational policies and training
- Complete a Core Training session and any other training including regular updates as requested
- Successfully complete required vetting checks (including DBS disclosure where required), and inform us if anything in your circumstances changes that might affect having a satisfactory DBS disclosure
- Contribute to and share in the success of the team you volunteer with as well as the wider team of Imperial Health Charity volunteers
- Provide excellent customer service and strive to ensure that every patient or visitor has the best possible experience with us
- Recognise the importance of our patients, donors and NHS staff in supporting the work of the charity
- Wear your volunteer uniform and provided form of identification whilst volunteering and ensure you are presentable at all times, following any location-specific dress code as required
- Sign in and out each time you volunteer according to the routine for your location and keep us informed if your circumstances change
- Uphold Health and Safety by following our policies, procedures and standards by:
- Being aware of your own health and safety and of that of others, reporting any incidents including any safeguarding observations and concerns
- Respecting others and treating everyone equally, including patients, staff, visitors, supporters and other volunteers
- Maintaining confidentiality at all times, including within our hospitals, regarding our activities, the patients in our care, our team and our procedures
- Meet time commitments and standards agreed, and where possible give reasonable notice when unavailable, so other arrangements can be made