Meet and Greet - Main Entrance
This role is available Monday-Friday between 10am and 4pm
This role is open to anyone aged 18 or over
Why we want you
Ensuring everyone who arrives at our hospital receptions and receives a warm welcome is a really important part of the experience people receive within our hospitals. As a volunteer, you will welcome patients and visitors by ensuring they know where to go in the hospital. By giving your time and showing kindness you can help to support this important aspect of our patient and visitor journey.
What you will be doing
- Welcome and reassure patients and visitors
- Help patients navigate to the right ward or clinic for their appointment, including walking with or guiding patients personally to the right area of the hospital
- Keep up to date with closures and changes to clinic locations, where possible
- Refer patients to the Reception Team if unable to answer specific queries
- Direct patient and visitors to services both within and outside of the hospital, such as toilets, cash points, cafes and shops and tube, train or bus stops, where possible
- Chat to patients who are waiting for transport or appointments in the main foyer
- Report any issues or feedback as required to the front of house staff
The skills you need
- A friendly, positive and approachable manner
- Ability to be empathetic, patient and calm in difficult situations if they arise
- Ability to work well within a diverse team
- Ability to follow instructions
- Ability to act on own initiative
- Excellent communication skills
- Pro-active, respectful and attentive to patient and visitor needs
- Physically able to stand and/or move around the hospital site with ease for the duration of a shift
- Excellent communication and interpersonal skills, including English language
What's in it for you
- A fun and fulfilling opportunity to give back to your local community as well as use and develop your skills
- Recognition for your contribution as a volunteer via our awards scheme and regular newsletter
- Reimbursement of agreed out of pocket expenses for travel and refreshments
- Volunteer Core Training and ongoing role-specific guidance, support and training
- Additional learning opportunities to help you grow and develop in your volunteer role and beyond
- An official volunteer uniform to wear whilst volunteering
- A named member of staff as a main point of contact who will support you, manage your tasks, answer questions and provide help when you need it
- Regular contact and support from staff within the Volunteering Department, including a dedicated hospital volunteering team based at your main hospital site
- An opportunity to feedback about your experience volunteering with us
Our volunteer appointment journey for this role
1. Complete the application below, via the start now button.
2. Find your ID documents for your DBS check - while you wait to hear back from us, please check that you have the required ID documents available, and in date, so that we can carry out a new DBS application for you. Check your documents here. We are unable to accept DBS certificates from other organisations.
3. Attend an informal in-person interview with us where we will also submit your DBS application - once we receive your completed application we will contact you to arrange a time to complete your DBS application.
4. Complete your online volunteer core training - after we’ve submitted your DBS application we’ll set you up on our online training system so you can work through and complete our online Volunteer Core Training. This will include a number of things to watch, read and do on-screen at your leisure so that you have all the key information you need to start volunteering.
5. Book your shifts to volunteer - once we have received your DBS disclosure and references and you have completed the online Volunteer Core Training we will be in touch so you can book shifts to volunteer.
6. Attend your first shift - On your first shift, we will provide any uniform you require and will complete an onsite induction checklist to make sure you have all the information you need to get started.
We really hope you apply for this role with Imperial Health Charity and help us to grow our team of volunteers with this exciting position as a Meet and Greet Volunteer. Should you need more support completing the online application form, or want to know more about the role, contact us at volunteering@imperialcharity.org.uk or 020 3005 6391.
Apply here for Hammersmith Hospital Apply here for St Mary's Hospital