About the role

What will I be doing?

As a Meet and Greet Volunteer, you'll welcome patients and visitors by ensuring they know where to go. By giving your time and showing kindness, you can help to support this important aspect of our patient and visitor journey.

Some of the main activities of the role include:

• Welcoming and reassuring patients and visitors
• Helping patients navigate to the right ward or clinic for their appointment, including walking with or guiding patients personally to the right area of the hospital
• Keeping up to date with closures and changes to clinic locations, where possible
• Referring patients to the Reception Team if unable to answer specific queries
• Directing patient and visitors to services both within and outside of the hospital, such as toilets, cash points, cafes and shops and tube, train or bus stops, where possible
• Chatting to patients who are waiting for transport or appointments in the main foyer
• Reporting any issues or feedback as required to the front of house staff​​​​​​

What skills will I need?

We’re looking for volunteers who are friendly, caring and passionate about supporting patients and staff at our hospitals. You’ll also find the following skills and qualities are particularly useful in this role:

• A friendly, positive and approachable manner
• Knowledge of the hospital layout or an interest to learn
• Ability to be empathetic, patient and calm in difficult situations if they arise
• Working well within a diverse team
• Ability to follow instructions and be flexible
• Acting on your own initiative within set boundaries
• Excellent communication and interpersonal skills
• Ability to volunteer on your feet for several hours at a time

What support will I get?

This fun and fulfilling volunteer role will give you the opportunity to make a positive impact on our patients during their time in hospital as well as developing your own skills.

At every step we’ll provide lots of support to help you in your volunteer role. You’ll have a member of hospital staff as your main contact as well as extra support from the volunteering team at your hospital. We’ll give you the chance to take part in additional training to further develop your skills and we’ll say thank you for all your fantastic efforts through our volunteering awards and regular newsletter. We’ll also reimburse you for your travel and food and drink costs during your volunteer shift.

How to apply

Before you can start volunteering with us, there are a few important steps.
Take a look at the graphic below to see each stage of your volunteering journey.

One more thing to remember. You’ll need to complete a DBS check to volunteer with us. Click the button below to find all the information you need.

When you’re ready to apply, click the ‘Apply Now’ button below to get started.