About the role

What will I be doing?

As a busy hospital with lots of patients, it’s important they have the correct information and means to attend their appointments. Volunteers will contact patients over the phone prior to their appointments to check they are able to attend, how we can improve our service and what specific things our patient population would like to be implemented.

Some of the main activities of the role include:

• Contact patients on the phone who have hospital appointments in the next 7 days
• Use Microsoft Excel to record patient’s responses
• Use a patient centered approach; ensure they do not feel judged
• Be efficient and utilise time appropriately with each patient
• Ensure that all patient information is kept confidential
• Be conscientious and diligent about collecting information from patients

What skills will I need?

We’re looking for volunteers who are friendly, caring and passionate about supporting patients and staff at our hospitals. You’ll also find the following skills and qualities are particularly useful in this role:

• A friendly, positive and approachable manner
• Ability to be empathetic, patient and calm in difficult situations if they arise
• Ability to work well within a diverse team
• Ability to follow instructions and be flexible
• Ability to act on own initiative within set boundaries
• Ability to act resiliently and sensibility, as you'll be supporting patients actively going through treatment
• Excellent communication and interpersonal skills, including English language
• Ability to utilise Microsoft Excel to record responses or a willingness to learn

What support will I get?

This fun and fulfilling volunteer role will give you the opportunity to make a positive impact on our patients during their time in hospital as well as developing your own skills.

At every step we’ll provide lots of support to help you in your volunteer role. You’ll have a member of hospital staff as your main contact as well as extra support from the volunteering team at your hospital. We’ll give you the chance to take part in additional training to further develop your skills and we’ll say thank you for all your fantastic efforts through our volunteering awards and regular newsletter. We’ll also reimburse you for your travel and food and drink costs during your volunteer shift.

How to apply

Before you can start volunteering with us, there are a few important steps.
Take a look at the graphic below to see each stage of your volunteering journey.

One more thing to remember. You’ll need to complete a DBS check to volunteer with us. Click the button below to find all the information you need.

Support with your DBS check

When you’re ready to apply, click the ‘Apply Now’ button below to get started.

Apply at the Patient Service Centre Apply at Oncology and Palliative Care