About the role

What will I be doing?

As a Friends Shop Volunteer, you will ensure visitors have an enjoyable experience when visiting the shops and ensuring that the shops are kept clean and tidy.

Some of the main activities of the role include:

• Serve members of the public, staff and other visitors with items from the shop
• Replenish stock where necessary
• Process cash and electronic payments
• Ensure the areas remain clean and tidy
• Provide high quality service to customers

What skills will I need?

We’re looking for volunteers who are friendly, caring and passionate about supporting patients and staff at our hospitals. You’ll also find the following skills and qualities are particularly useful in this role:

• A friendly, positive, adaptable and approachable manner
• Ability to be empathetic, patient and calm in difficult situations if they arise
• Ability to work well within a diverse team
• Ability to follow instructions and be flexible when things change
• Ability to act on own initiative within set boundaries
• Excellent communication and interpersonal skills, including English language
• Ability to respond to visitor needs in a proactive and caring way
• Physical fitness and capability to move shop stock as required
• Ability to use a simple electronic till to take payments, or willingness to learn

What support will I get?

This fun and fulfilling volunteer role will give you the opportunity to make a positive impact on our patients during their time in hospital as well as developing your own skills.

At every step we’ll provide lots of support to help you in your volunteer role. You’ll have a member of hospital staff as your main contact as well as extra support from the volunteering team at your hospital. We’ll give you the chance to take part in additional training to further develop your skills and we’ll say thank you for all your fantastic efforts through our volunteering awards and regular newsletter. We’ll also reimburse you for your travel and food and drink costs during your volunteer shift.

How to apply

Before you can start volunteering with us, there are a few important steps.
Take a look at the graphic below to see each stage of your volunteering journey.

One more thing to remember. You’ll need to complete a DBS check to volunteer with us. Click the button below to find all the information you need.

Support with your DBS check

When you’re ready to apply, click the ‘Apply Now’ button below to get started.

Apply now