Crisis Response Volunteer

How you can help our hospitals during the COVID-19 crisis in 2021

We are looking for volunteers to support the hospitals within Imperial College Healthcare NHS Trust as our NHS colleagues respond to the demands brought about by the covid-19 pandemic. Volunteers can help us play a vital role in supporting the wellbeing of our clinical staff and keeping the hospital operational during a time of increased pressure on services.

The role will be varied to respond to the needs of the hospital.

You will likely be assigned different tasks across the time you volunteer and being flexible with a positive approach is key to this role.

We are looking for volunteers who:

  • can start volunteering straightaway
  • are aged over 18
  • are able to travel to the hospital either on foot, bike, in a private vehicle or via limited forms of public transport
  • are not identified as clinically vulnerable or clinically extremely vulnerable
  • have a good command of spoken and written English
  • are flexible to respond to the changing needs within our hospitals at the current time

What you will be doing

Tasks will vary from day to day according to the hospital's needs, but will probably include one or more of the following:

  • Assisting our onsite staff vaccination programme by welcoming, directing and assisting staff as they move through the process
  • Welcoming people to specific areas such as A&E or at our front entrances, helping assist people to follow the latest hygiene and government guidelines so we keep everyone safe
  • Supporting our wards with day to day administrative tasks to support our stretched staff
  • Supporting our wards to distribute meals to patients
  • Assisting site operations teams with simple logistics tasks to meet the needs of the day
  • Running supplies to various locations around the hospital site
  • Any other identified tasks that are required that you feel comfortable undertaking

The skills you need

  • A friendly, approachable and calm manner
  • A highly flexible approach
  • Be willing to get stuck in to whatever tasks are required with a positive attitude
  • Ability to work well with diverse group of staff and volunteers
  • Good communication skills
  • Good attention to detail
  • Comfortable being in a busy hospital environment

What's in it for you

  • The opportunity to provide hands-on support at a time of national emergency
  • A volunteer uniform and identification
  • Recognition for your time spent volunteering through our length of service awards and thank you events
  • Reimbursement of out of pocket expenses for travel and refreshments
  • Support from one of our hospital volunteering teams
  • Access to the covid-19 vaccine

How we manage your safety in our hospitals

  • Personal Protective Equipment (PPE) will be provided, according to the location and tasks you are undertaking (this may include face masks, goggles, visors, aprons etc)
  • Access to the covid-19 vaccination
  • Uniform is provided to reduce possible contamination and ensure you are comfortable while volunteering
  • Everyone must complete a self-assessment prior to applying - this will determine your risk level, only volunteers with a Low or Medium risk score are permitted to volunteer at this time. Only volunteers with a Low-risk score will be permitted to volunteer in our wards at this time.
  • Our onsite hospital volunteering teams are on hand to assist and if your shift is outside of regular office hours we operate an on call system incase you need us in the event of an emergency

Our volunteer appointment journey for this role

External Applicants Vol Journey Graphic (2).png

  1. Complete the self-assessment form in order to determine your risk score. We will contact you based on the outcome of your self-assessment to confirm if you can proceed to the next step.  You can complete the form here.
  2. Find your ID documents for your DBS check - while you wait to hear back from us, please check that you have the required ID documents available, and in date, so that we can carry out a new DBS application for you. Check your documents here

  3. Complete the online application form - once we get in touch, as long as your risk score isn’t High or Very High then we will send you a link to complete the online application form to join the Crisis Response Volunteers

  4. Attend an informal video interview with us where we will also submit your DBS application - once we receive your completed application we will contact you to arrange a time to complete your DBS application via video call (usually Zoom, but let us know if an alternative form of video communication is required and we’ll do our best to accommodate you)

  5. Complete your online volunteer core training - after we’ve submitted your DBS application we’ll set you up on our online training system so you can work through and complete our online Volunteer Core Training. This will include a number of things to watch, read and do on-screen at your leisure so that you have all the key information you need to start volunteering

  6. Book your shifts to volunteer - once we have received your DBS disclosure and references and you have completed the online Volunteer Core Training we will be in touch so you can book shifts to volunteer. We will be using an online shift booking system which will allow you to book a number of shifts over a few weeks at a time, based on availability and spaces on each shift

  7. Attend your first shift - On your first shift, we will provide any uniform you require and will complete an onsite induction checklist to make sure you have all the information you need to get started

Start Now Button.png