Hospital Host Volunteer - Children's Ambulatory and Outpatients department
This role is available Monday - Friday between 9.30am - 12.30pm and 1.30pm - 4.30pm
The role is open to anyone aged 18 and upwards
What are we looking for?
We are looking for volunteers who can start straightaway to join the team at Hammersmith Hospital as Hospital Host Volunteers. This role will be in the Children's Ambulatory and Outpatients department.
Why is this volunteer role so important?
Ensuring children and families visiting our hospitals have a welcoming, supportive and friendly first point of contact when they arrive is really important. As a volunteer you will improve the experience of our patients by ensuring they have the information and engagement they need. By giving your time and showing kindness you can help to support this important aspect of patient care.
What you will be doing
- Welcome and reassure patients and visitors arriving at the department with a smile
- Encourage patients and visitors to wear masks and wash their hands on arrival
- Help patients check in for their appointments
- Engage with patients and visitors while they are waiting for their appointments
- Support the play specialist with setting up and dismantling/tidying activities for patients
- Support other non-clinical tasks, as requested by hospital staff
The skills you will need
- A friendly, positive and approachable manner
- Knowledge of the hospital layout or an interest to learn
- Ability to be empathetic, patient and calm in difficult situations if they arise
- Ability to work well within a diverse team
- Ability to follow instructions and be flexible
- Ability to act on own initiative within set boundaries
- Excellent communication and interpersonal skills
- Ability to volunteer on your feet for several hours at a time
What's in it for you
- A named member of staff as a main point of contact who will support you, manage your tasks, answer questions and provide help when you need it
- Regular contact and support from staff within the Volunteering Department, including a dedicated hospital volunteering team based at your main hospital site
- An official volunteer uniform to wear whilst volunteering Volunteer Core Training and ongoing role-specific guidance, support and training
- Refresher training courses and additional training opportunities, along with insurance cover to ensure you have a quality, safe and happy experience volunteering with us
- An opportunity to feed back about your experience volunteering with us
- Recognition for your contribution as a volunteer via our awards scheme
- Reimbursement of out of pocket expenses, in accordance with our volunteer expenses policy
Our volunteer appointment journey for this role
1. Complete the application below, via the start now button.
2. Find your ID documents for your DBS check - while you wait to hear back from us, please check that you have the required ID documents available, and in date, so that we can carry out a new DBS application for you. Check your documents here. We are unable to accept DBS certificates from other organisations.
3. Attend an informal in-person interview with us where we will also submit your DBS application - once we receive your completed application we will contact you to arrange a time to complete your DBS application.
4. Complete your online volunteer core training - after we’ve submitted your DBS application we’ll set you up on our online training system so you can work through and complete our online Volunteer Core Training. This will include a number of things to watch, read and do on-screen at your leisure so that you have all the key information you need to start volunteering.
5. Book your shifts to volunteer - once we have received your DBS disclosure and references and you have completed the online Volunteer Core Training we will be in touch so you can book shifts to volunteer.
6. Attend your first shift - On your first shift, we will provide any uniform you require and will complete an onsite induction checklist to make sure you have all the information you need to get started.
We really hope you apply for this role with Imperial Health Charity and help us to grow our team of volunteers with this exciting position as a Hospital Host Volunteer. Should you need more support completing the online application form, or want to know more about the role, contact us at volunteering@imperialcharity.org.uk or 020 3005 6391.
Apply now